Refund policy

Return & Refund Policy – Westbaby

At Westbaby, every piece is crafted and packed with care to ensure you receive only the best. While we do not accept returns, we offer a size exchange option to help you find your perfect fit.

Exchange Policy

  • Returns are not allowed.

  • Only size exchanges are accepted within 7 days from the date of delivery.

  • To be eligible for an exchange, the product must pass our quality check upon return.

  • Products must be unused, unwashed, and in their original packaging with all tags intact.

Gift Card Refunds

  • In case an exchange is approved but the required size is unavailable, a gift card equivalent to the product’s value (excluding any shipping charges paid) will be issued.

  • The gift card will be valid for 6 months from the date of issuance and can be used for future purchases on our website.

Eligibility for Exchange/Return Request
You may initiate a request for exchange or return if:
(a) The product does not fit.
(b) The product is damaged or defective upon arrival.
(c) You received an incorrect item.

How to Initiate an Exchange

  • To initiate an exchange, please contact our support team within 7 days of delivery with your order details and reason for exchange.

  • Once your request is approved, our team will guide you through the return process.

  • The replacement or gift card will be processed only after the returned product passes the quality check.

Note:

  • Shipping charges (if any) are non-refundable.